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8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834402362-FIBO9GU0UBH2J477C7KS/9d7a38_d114a085f4684c32a014110b2831cf3e%7Emv2.jpg Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834544000-H3M4R7W4B301U3YCJ9EG/9d7a38_1b86504e72024b27a92c9fd851c95333%7Emv2.jpg Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834384750-3UKG7M8U5Z4B011CVN69/9d7a38_06e141fb845e4079b015d87365b8cb65%7Emv2.jpg Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834465020-AEVMGZLRREWE2096KRMB/9d7a38_1b9eccda7d344f23942994691d42ea23%7Emv2.jpg Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834513095-BIQYMV3X7MSR2HLJZYVG/9d7a38_a5672f96b3a843469e076546dd169942%7Emv2.jpg Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834420594-B1M9DDTJTKP9WH5QL0GT/9d7a38_eca9603430da401e88abbb107c3f141e%7Emv2.jpg Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596834446896-HIHUXOY17SBG2DOMY6B2/9d7a38_4bd027d9715640a99ea1465e09cda5fd%7Emv2.png Blog - 8 Ways to Prepare Your Hotel for the Holiday Season https://2020.ameniti.com/blog/white-paper-artificial-intelligence-in-hospitality monthly 0.5 2021-05-12 https://2020.ameniti.com/blog/artificial-intelligence-news monthly 0.5 2021-05-17 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596833036937-FY24F8E2461BFPYNEEG6/9d7a38_e7888b2c4f014a3a8b0332a7da7e8171%7Emv2.jpg Blog - The Latest in Artificial Intelligence News https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596833052433-H0ULPVYKSNH4B4IOFEFS/9d7a38_80368e6e389d42efb715be99fb9e0bd3%7Emv2.jpg Blog - 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Hospitality Hiring Tips: 4 Qualities to Look for in a Hotel Employee https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596832679792-I9G8UHH1GP9VJ08C8I9P/9d7a38_9214fd89552a4e01ae6f1e06757ad25e%7Emv2.jpg Blog - Hospitality Hiring Tips: 4 Qualities to Look for in a Hotel Employee https://2020.ameniti.com/blog/5-ways-technology-can-improve-guest-experience monthly 0.5 2021-05-14 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596832055497-47WD7LDTH6E39YU2LL3H/9d7a38_e62cec13448e401c82885b2830b90c7e%7Emv2.png Blog - How Does Technology Improve Guest Experience? Here are 5 Examples How guests would like to technology to be used for personalization, according to Oracle’s study. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596832127940-GMYOYXB42OPALRPXUXQA/9d7a38_2c71f99b6b854599a8f97584cb865242%7Emv2.jpg Blog - How Does Technology Improve Guest Experience? Here are 5 Examples Plum’s high-tech wine dispensers are appearing in hotels around the world. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596832099216-7J366JXBE8NTELIMRBSN/9d7a38_e60185e9a1ee4d3883472ca8df1314d7%7Emv2.jpg Blog - How Does Technology Improve Guest Experience? Here are 5 Examples Technology allows for improved conversations with guests, whenever and wherever they are. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596832027052-FW1YC9Q0SIFT8MJ8W3Q4/9d7a38_2caa5f91f68f45e38cfcd4dcd43a76c9%7Emv2.jpg Blog - How Does Technology Improve Guest Experience? Here are 5 Examples Implementing tech that reduces error can eliminate friction between guests and staff. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596831979965-R9MN4GI30T8PCCNT15XT/9d7a38_a2325f2af3b94539a825b0cfef9df0e6%7Emv2.jpg Blog - How Does Technology Improve Guest Experience? Here are 5 Examples Technology can be harnessed to decrease wait times and increase customer satisfaction. https://2020.ameniti.com/blog/hospitality-events-2018 monthly 0.5 2021-05-17 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596831310606-X1KZXZ1T53212JXNKE98/9d7a38_e0a97a13cf7c42a0a69762248dda65cd%7Emv2.jpg Blog - The Top 7 Hospitality Conferences and Trade Shows of 2018 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596831575158-A7G3R4DKYERWT5CJ4QEI/9d7a38_b0ecb9cd60464369b54c6746bec0e33d%7Emv2.jpg Blog - The Top 7 Hospitality Conferences and Trade Shows of 2018 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596831628731-4TB92YMLOXI0DLV2MSCI/9d7a38_28c68890b3c747b7a8b76bad1f492a78%7Emv2.jpg Blog - The Top 7 Hospitality Conferences and Trade Shows of 2018 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https://2020.ameniti.com/blog/tag/PMS monthly 0.5 https://2020.ameniti.com/blog/tag/Voice+Assistants monthly 0.5 https://2020.ameniti.com/blog/tag/Voice+Search monthly 0.5 https://2020.ameniti.com/aimbridge-hospitality daily 0.75 2022-04-14 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/4e68b69f-ea6b-4cf3-bfa2-edff528c8042/Health+Check.-ins.jpg Aimbridge Hospitality - Safety Consultation Ameniti provided important guidance on processes, advising the hotel as it ultimately executed the best, tech-enabled practices to keep the hotel operational throughout the pandemic. We delivered a practical approach, tailored to the hotel’s unique circumstances and budget, with the flexibility required by the industry. https://2020.ameniti.com/direct-booking daily 0.75 2021-05-13 https://2020.ameniti.com/yotel daily 0.75 2022-04-16 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1598313310355-F7XMRL34SFOBDYNLTK0Q/image%2B%2824%29.jpg YOTEL - How First Contact Resolution Cuts Costs Hospitality is one of the most challenging industries for customer care. In 2019, Ameniti launched the first turnkey IVR system for individual hotels. Our solution: Can be ready-to-go in two days Maintains existing infrastructure for both internal and external calls Requires no technical expertise for hotels July 2020. Yotel achieved 71% First Contact Resolution, with all remaining calls transferred to a live agent. This resulted in enhanced guest satisfaction with an 85% cost reduction. May 2022. Launch of comprehensive automation features, including the ability to automatically make and modify reservations. This makes full automation available for the first time, increasing first contact resolution and guest satisfaction https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1592607936899-553VXXAL7WDCJTYVFP8G/YOTEL+APP.jpg YOTEL A Preview https://2020.ameniti.com/cim daily 0.75 2021-05-06 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1592953400181-IPRV7F21KXI83ULPF9QL/CIM-voice%2Bservices.jpg CIM - Understanding Guest Behavior The Redbury uses an external provider to manage internal and external calls, including both new and existing reservations, just as YOTEL does. Aside from cutting costs, CIM’s main goal at this luxurious property was to serve current guests (internal calls) with zero wait times, and to better understand guest needs. Call-answering services were complemented by text and voice services, providing instant service for any situation and comprehensive insight into customer behavior. https://2020.ameniti.com/mcr daily 0.75 2022-04-13 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1592614377456-HJNAFJ9FJ6JEHGIBFJ0U/the-new-yorker-reservation-management MCR - Promoting Upgrades from the Reservation Period On The New Yorker’s first goal was to prevent cancelations by providing instant answers to the enormous volume of questions made during the reservation period. Ameniti’s solutions accomplished this automatically, with no staff intervention. The hotel’s second aim was to propose upgrades at the same time that inquiries were answered. To make this happen, Ameniti provided customizable options to incentivize and promote upgrades and direct bookings. https://2020.ameniti.com/contact-us daily 0.75 2022-02-09 https://2020.ameniti.com/privacy-policy daily 0.75 2024-12-08 https://2020.ameniti.com/terms daily 0.75 2021-04-06 https://2020.ameniti.com/other daily 0.75 2021-05-17 https://2020.ameniti.com/sales-and-curbside-pickup daily 0.75 2021-08-26 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1603489747328-ARRFMF1KBW0OQH8NBLZH/secure-contactless-payment Sales and Curbside Pickup - Secure, Contactless Payment Automation makes viewing and paying bills convenient for your customers. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595628831231-4V3DAATATABN7PPR14QK/delivery-rescheduling Sales and Curbside Pickup - Delivery Rescheduling Never miss a delivery with options for customers to reschedule for a later date. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630471960-C5ISGG047MLAFQ4AHXNI/payment-confirmation Sales and Curbside Pickup - Payment Confirmation Provide transparency and streamline the payment process for your clients. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630490248-7M9GHK1R53HW8H15WO2D/shipping-and-delivery-confirmation Sales and Curbside Pickup - Shipping and Delivery Confirmation Let clients know when their order has shipped and is out for delivery. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630524456-M7ZWSJHW8IJX778E6AO3/curbside-pickup-notifications Sales and Curbside Pickup - Pickup Notifications Make curbside pickup easy with notifications when orders are ready. https://2020.ameniti.com/customer-service daily 0.75 2020-11-13 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1603657454225-S9OOPPN7W73HOCCBO6CN/onboard-new-clients Customer Service - Onboard New Clients Give new clients the resources they need to use your product successfully. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630125393-RQ3W5VJZKBQQDGLQX78T/manage-inquiries-and-requests Customer Service - Manage Inquiries and Requests Help customers at every phase of the sales cycle with instant, automated answers to common questions. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630252428-G4NB51MBJOAJ0N4PST5G/Request-Feedback Customer Service - Request Feedback Understand customer needs and behavior. Encourage satisfied customers to leave online reviews. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595888381928-N38MKX6CZ366RJ6C08K3/Automated-Fraud-Alerts Customer Service - Fraud Alerts Keep your customers’ financial information safe with alerts for suspicious account activity. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1603657695913-PPF1NJYWUMZXWYH1T6AJ/Authentication Customer Service - Authentication Two-factor authentication keeps client data secure. https://2020.ameniti.com/confirm-and-remind daily 0.75 2020-10-26 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630085501-DZ6EFWKREDRWWX1XJKSH/Appointment+Confirmations.jpg Confirm and Remind - Appointment Reminders Ensure that you and your clients are on the same page. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595628933950-HT6UF19IOAU59I7FGPF5/reservation-confirmations Confirm and Remind - Reservation Confirmations Automatically send customers SMS reminders for upcoming reservations. https://2020.ameniti.com/about daily 0.75 2021-05-17 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1599773514773-ESQQ7SAN9C9I7NRK1C59/opera-cloud.png About https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1599773583259-12ZUUEV0LW930KIMNBUD/salesforce.png About https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1599773449391-9E3SKOXFOJ7XRSTCBYJ5/sertifi2.png About https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1599773554044-G2YC6KKKL3ZEJQMRSXKC/StayNTouch.jpg About https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1599773612123-M1U7R2JZNO1UGJEQWY9D/Assa_Abloy.png About https://2020.ameniti.com/download-white-paper daily 0.75 2020-08-10 https://2020.ameniti.com/request-a-demo daily 0.75 2021-05-14 https://2020.ameniti.com/zero-touch-intercom-free-trial daily 0.75 2020-11-24 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1606255652065-L5ZZE8PTSG4GASTEAGRW/ZTS%2BIntercom+%281%29.jpg Zero-Touch Intercom - Free Trial https://2020.ameniti.com/cookie-use-policy daily 0.75 2021-10-20 https://2020.ameniti.com/cookie-list daily 0.75 2021-04-01 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1617303005159-6HYZ4T1E1UFB9YGLB2QO/Ameniti+web+cookies.png Cookies https://2020.ameniti.com/home daily 1.0 2025-09-12 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1616466562823-EJJAS5115JIOFFP342G9/home-communications+min.jpg Home - All Channels, Interconnected Instant, automated answers and proactive engagement. Customers use their favorite communication channel - SMS, email, social messaging apps, voice assistants, or phone. Seamless human transfers are available when necessary - or you can intervene at any time. Channels are combined for the perfect experience based on the context of each conversation. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1616471592351-E77S8W49Y3G2538P97AO/home-operations+min.jpg Home - Your Business on Autopilot, With You in Control Optimize operations, improve productivity and boost revenue by integrating Artificial and Human Intelligence. All conversations are converted into data that are tracked and analyzed. AI decision making and automated forecasts use this data to help meet your business goals. Add Ameniti’s live agents for full coverage support across channels. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1617921366660-DWL7APW0SBYZ22FF6MX8/ai-for-hospitality.jpg Home - The Best Service for Your Guests - and Your Hotel Deliver the best in guest experience with the personalized, efficient service your clients have come to expect. Effortless, 24/7 service with zero waiting, regardless of occupancy or available staff, provides exponential earnings and savings. Mix and match industry solutions, including direct booking, contactless check-in, in-house experiences and tools to cultivate post-stay relationships. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1621974293629-BWYISWN87JOYKYTS8I46/shutterstock_1894408795.jpg Home https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1621974241626-S3C0OWC49ULZDAGNNNZR/woman-4373078_1280.jpg Home https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1621974353252-BEHL8UNM75FS7UERE8BS/shutterstock_1125986345.jpg Home https://2020.ameniti.com/customer-communication-management daily 0.75 2023-03-10 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1604933550951-RQJ5CTEV56XJNLXULHGR/call-to-message Customer Communication Management - Call to Messaging Automatically send callers an SMS or email with information not suited to a call, including: Address Verification Tracking Numbers Payment Receipts https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1605021415845-RACNPY1SVAMF0T9T4TQJ/web-aware-ivr Customer Communication Management - Web-Aware IVR Many callers have already been on your website when they reach out. Web Aware IVR preserves browsed content, which means: No need to repeat information Quick issue resolution and transaction completion Shorter calls and reduced transfers https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1603401744986-WMWKE6TZ0UQ4DW08REWO/voice-to-email-and-sms Customer Communication Management - Voice to SMS and Email Prompt hands-free voice assistant users for an email address, where you can automatically send relevant information or promotions. This increases purchase completion and builds your database. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1618520594630-1U0DELVX56X6REED7QMC/Ameniti+SMS+Screenshots-5.png Customer Communication Management - App-Free Geolocalization Automatically request client locations in certain predetermined situations. Essential for coordinating deliveries, requests and more, as well as providing tailored services. Integrations: Virtual Call-Answering: Users receive a verbal confirmation that allows for location access Text Services: Users receive a link that allows for location access BLE Beacons: For indoor geolocalization https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1614106540019-T0SRMR46VCD5JTCO6U1E/conversational-iot.png Customer Communication Management - Conversational IoT Control From Anywhere Users can manage in-room setting via chatbot from any channel: All text channels Virtual Call-Answering Voice Search Full environmental control of room settings such as thermostats, lighting, blinds, entertainment and more. The best way to go green and stay current, while providing customized control and comfort. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1613161678655-TZGGN7JDOB62XD8JE4BN/parking+deal-3.png Customer Communication Management - Conversational Commerce Give clients the ability to make purchases conversationally via their chosen channel, whether they are at home or on-the-go. Interconnected channels allow for storage and written confirmation of purchases via SMS or email. All new user identification, a unique situation powered by VoiceAuth0, transforms voice assistants into an effective channel. https://2020.ameniti.com/business-process-automation daily 0.75 2021-06-01 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1617725612697-BQ7M9AFOJHFP4D6AFTAJ/optimize+workload.jpeg Business Process Automation - Business Process Automation Client requests, made via Ameniti’s chatbots across all channels, are detected and confirmed with no staff intervention. Tickets are assigned by person, department or third party for efficiency, with automatic escalation. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596214844354-B8Q5S1HH2XA0GQMEQKAP/image+%289%29.jpg Business Process Automation - Intelligent Recommendations Discover what your clients are thinking about with conversational analysis. Past situations and benchmark results provide recommendations that improve efficiency and boost revenue. Choose the recommendations you want to implement, and messaging across all communication channels will be updated with a single click. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1617744360921-QOKV03DSN6CU915I10WM/Webp.net-gifmaker+%2863%29.gif Business Process Automation - Full Service From Start to Finish First, Ameniti’s AI communication solutions answer 90% of inquiries. The remaining 10% of inquiries are transferred to Ameniti 360 Agents, who manage the most difficult questions across all channels, and create tickets if necessary. Workflows and plans based on your rules, with batch answering options for ultimate savings. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596213910222-1D9NYRQL3B9H69EKQT85/analytics+%281%29.jpg Business Process Automation - Track Staff Performance View department and individual performance to determine if your desired service levels are being met. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1596214541777-8G362GGM3T1QW7C4HHSE/Request+Feedback.jpg Business Process Automation - Track Client Behavior See which messages, times and communication channels work best with each sales action. Use Ameniti’s chatbots to request customer feedback, periodically or at designated points in the sales cycle. Prompt satisfied customers to leave online reviews for your business. https://2020.ameniti.com/resources/faq daily 0.75 2021-08-31 https://2020.ameniti.com/resources daily 0.75 2021-05-06 https://2020.ameniti.com/the-latest-from-ameniti daily 0.75 2021-05-17 https://2020.ameniti.com/ameniti-implementation daily 0.75 2021-05-21 https://2020.ameniti.com/why-ameniti daily 0.75 2021-05-25 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1621876199862-AP2OM3FR7U8F6JVD1291/shutterstock_633287624.jpg Why Ameniti - Service https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1621618451129-VF1PO0GOZ9NPP28ZYGP2/woman-4702060_1920.jpg Why Ameniti - Savings https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1621622713885-RSHEA15W3MTG342QNIH8/yotel.jpeg Why Ameniti - YOTEL 75% reduction in call-management costs, with zero wait times. https://2020.ameniti.com/customer-messaging daily 0.75 2021-09-02 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629833602286-ILL03LA341O63KSXF2XQ/Copy%2Bof%2BAmeniti%2BScreenshots%2B2%2B%281%29.png Customer Messaging Platform - Two-thirds of consumers prefer to message a company because it is familiar, user-friendly and convenient. Benefits include: Instant, real-time communication On-demand service 24/7 availability Faster than calls, with no hold time Customers can respond at their own pace from their devices of choice https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629835599498-VF1QV097W1MGS8VWT9U1/check-in+transparent.png Customer Messaging Platform - Engage your customers directly, within popular messaging apps, using a single omnichannel messaging platform: Personalized, consistent, and timely service on demand Speedy resolution Improved customer experience Stronger customer loyalty Increased conversion rates Greater operational efficiency Reduced operational costs https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1613764040710-0YJ81KHV24XFF34XKS1X/image10%2B%282%29+%281%29.jpg Customer Messaging Platform - A powerful tool built with the latest technology in conversational messaging and AI-powered bots. Flexible and rich in features: Manage incoming and outgoing messages on the go View conversation history and historical customer data in a single place Automate conversations with AI-powered chatbots Monitor chatbot and live conversations in real time Manage multi-message threads simultaneously and conveniently Seamlessly transfer conversations to live agents when necessary Rich message content with images Schedule one-time or recurring messages to individuals or segmented groups of customers https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629988313299-ZW676GDUX19FUWY0RI60/Screen+Shot+2021-08-25+at+4.19.26+PM.v1+%281%29.png Customer Messaging Platform - Implement Quickly & Easily Ameniti’s Customer Messaging Platform requires no technical expertise on your end. Just provide us with information about your business and we’ll take care of the rest. Intuitive use means a better, more efficient experience for customers and staff alike: Use your existing phone number, or choose a new one Templates for common scenarios that do the work for you - use our pre-built options or create your own Easily integratabtle with your current software suite, including your CRM Ensure regulatory adherence with a customizable, GDPR-compliant opt-in process https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629838040032-GNUME5DTM61D62FBWE9D/Ameniti+SMS+Screenshots+%289%29.png Customer Messaging Platform - Build Better Relationships Create the best conversational experiences by engaging with customers in real time, providing immediate responses: Personalized, consistent service on demand Speedy resolution An improved customer experience Stronger customer loyalty Seamless, automatic transfers to live agents when required https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629836762967-HNVG7ZA3TDE0JOISFS1E/Ameniti+SMS+Screenshots+%286%29.png Customer Messaging Platform - Boost Efficiency & Cut Costs Your business likely receives the same common questions over and over again. Automated customer messaging means your staff won’t waste time answering inquiries individually. Reduce the time your staff spends on repetitive tasks - this will free up energy for those special cases that require a human touch and reduce operational costs. Make changes in real time across channels. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629410623818-C64ZJVGUDPGOJTZT8XYI/analytics%2B%281%29.jpeg Customer Messaging Platform - Improve Business Processes Ameniti’s Customer Messaging Platform allows your business to eliminate manual data entry, connect workflows and streamline processes, as well as analyze customer needs and sentiments in real time. Ameniti Business Intelligence gives you all of the information you need to make informed business decisions in one simple platform. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1629988758140-BLN6TBKHYRSJOTRNBQO3/Ameniti+SMS+Screenshots+%2810%29.png Customer Messaging Platform - Increase Conversion Rates & Revenue Generate revenue with branded conversational campaigns, personalized promotions, coupons, offerings, mass messages and more. SMS is one of the most successful customer communication solutions, boasting a 90% open rate in the first five minutes. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630525454716-7NSMF6J53TLFOQPEIFAT/MARKETING.png Customer Messaging Platform https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630525477098-1DQFGYI2JI7FTAK3WHZC/CUSTOMER+SERVICE.png Customer Messaging Platform https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630525510776-VQNM3MVEL60OGTXZSV6K/CONFIRM+AND+REMIND.png Customer Messaging Platform https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630525435558-JER0D8T3GTDVZH0C1J8L/SALES.png Customer Messaging Platform https://2020.ameniti.com/marketing daily 0.75 2021-08-24 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1603489721674-RKZC1OECB648PGZRXXKR/promotions-and-coupons Marketing - Promotions and Coupons Amplify the visibility of your campaigns. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1595630542919-H0X1DJ20LQKB8CO53ICF/automated-reordering Marketing - Automated Reordering Prompt clients to re-order past purchases with a simple, automated text. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1603489615783-B1DV5ODZC3YJB80FTBRU/share-information Marketing - Share Information Inform about offerings and services. https://2020.ameniti.com/ivr-automated-phone-answering daily 0.75 2021-09-21 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630519001387-XUMACWQ5U5X5CP6TBQSO/Interactive-voice-response%2B%282%29.jpeg IVR Automated Call Answering - 84% of consumers would rather do business with a company that offers self-service options. IVR is a simple and effective tool that provides your customers with easy, convenient self-service. It is also cost-effective for your business. Intelligent call-routing reduces call volume Unlimited virtual agents ensure zero wait times 24/7 availability extends your business hours at no cost Automatic answers to commonly asked questions improve efficiency Fast, accurate self-service increases First Contact Resolution https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630616552185-6S5N184W6OP3EJ4I3ZXL/imageedit_4_7095156853.gif IVR Automated Call Answering - High call volumes mean high costs, increased employee stress, long wait times and frustrated customers. IVR reduces costs, increases efficiency, and creates loyal customers and happier staff. With IVR, your business can: Free up live agents to handle specialized tasks with intelligent call-routing Prioritize high-value calls by automatically routing them to the right agent Provide callers with self-service for faster answers to questions and product information requests Automate customer support with self-service for paying bills, accessing checking accounts, verifying an address, changing a password, or making an appointment Motivate and engage employees with more challenging responsibilities Improve productivity by automating monotonous and repetitive tasks Reduce costs with increased First Contact Resolution rates https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630609689508-4TFNYJ5AGYR9OSBOV65L/woman-3083379_640.jpg IVR Automated Call Answering - Thanks to improvements in voice recognition, AI-powered IVR systems have moved from recognizing only keypad tones and simple voice commands to engaging in full conversations. Over time, machine learning allows AI-powered IVR to continuously improve understanding of conversational context, as well as carry out increasingly complex tasks. As a result, it provides fully conversational answers, while staying consistent with your company's messaging and business processes. Provide a personalized customer experience by recording customized greetings, messages and prompts Set a preferred agent for a client so that their calls are always directed to the right person Automatically collect information about your customers and their needs https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630611424280-G26X9XMGV91TRKMP3NDI/Quick+and+Easy+Setup.png IVR Automated Call Answering - Quick and Easy Setup Ameniti IVR requires no technical expertise on your end. Just provide us with information about your business. We design the perfect call-flow, building an intuitive, efficient and conversational self-service experience for customers. Use IVR as a standalone service or maintain existing infrastructure for both internal and external calls Instant, customizable menu and prompt configuration. Record your own greetings and options, or use pre-recorded messages https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630611485539-7E209NPFJWCAXZNHTOGZ/Flexibility+and+Integration.png IVR Automated Call Answering - Full Flexibility & Easy Integration An Interactive Voice Response system offers endless possibilities, a host of options for customization, as well as multi-channel integration. Answers can be updated instantly at any time to cover questions related to promotional campaigns or unforeseen events Provide callers with information via other channels such as SMS or email - certain material not suitable for the phone can be sent directly to callers to further save time Scalable options for companies of any size https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1630611509701-P4Z31E0G446TJ9ZEZYVZ/Management+and+Analytics.png IVR Automated Call Answering - Management & Analytics Ameniti IVR can deliver conversation transcripts, real-time statistics and benchmarks to track your progress and identify ways to improve your business. Conversation transcripts Real-time analytics for dynamic improvement of the customer experience Seamless access to live agents when required https://2020.ameniti.com/voice-search-and-voice-assistants daily 0.75 2021-09-24 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1631737584064-FL3GHTVQ5U4LB9BMQCCO/Screenshot+2021-09-06+at+11.48.45+AM+%281%29.png Voice Search and Assistants - By the end of 2021, half of all Internet searches will be performed using voice. A strong voice presence is the only way to truly control what voice users find when searching for your business. Turn voice into a viable sales and customer service channel for your business: Be where your customers and potential customers are already searching Boost engagement with a branded voice experience Add personalization with voice recognition Convert leads into sales Improve accessibility to reach a larger audience Reduce costs with automation and efficiency https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1632506080239-37YKTISXNTNZV0UKAAGZ/niclas-illg-KwG8KpT6gbQ-unsplash.jpg Voice Search and Assistants - Today, anyone with a phone or smart speaker can get instant answers to their questions. Voice assistants give users access to 24/7 personal assistants in their pockets, vehicles and homes. This unprecedented convenience has skyrocketed the use of voice worldwide. Voice is easy, user friendly and convenient Voice is hands-free, and talking is almost always faster than typing Voice is increasingly used to help consumers find business information, make purchase decisions and even carry out tasks Voice provides accurate answers rather than a long list of search results https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1632506337093-5P6CETQ019Y0YLXG497P/Screenshot+2021-09-06+at+12.21.06+PM+%281%29.png Voice Search and Assistants - Ameniti Voice is the next generation of voice-technology powered by VoiceAuth0, the first solution to automatically identify and authenticate users with voice alone. User authentication has been the main barrier to the use of voice as a sales and service channel. In the past, users have had to log in to a website to verify their identities for activities like account changes and purchases - negating the convenience of voice. Until now. Voice offers: A viable - and free - substitute for phone calls with rich capabilities, including pictures, videos and AR Advanced search and conversational commerce, bolstered by voice assistants Conversational transcripts and analytics of all conversations in real time, with the ability to intervene Special features like automatic ticket creation Cross channel integration, with Voice-to-Email and Voice-to-SMS for conversations that benefit from text https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1632507609565-7L0CED1804CWKY8FF7NM/Ameniti+SMS+Screenshots+%2817%29.png Voice Search and Assistants - Voice Positioning and Branding Ameniti provides your business with a brand-aligned, strategic position in the voice search ecosystem. Our services ensure organic search visibility across voice search and voice assistants, and give you control over what consumers find first when searching for you. Ameniti delivers an emotional connection between businesses and voice users, positioning your brand through: Simple engagement, with frictionless completion of even advanced tasks like purchases, log-ins and requests Accurate answers Humanlike, conversational connection A 100% secure experience https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1631809892044-4CD8ZG0FUYRL1PDDX5JZ/Ameniti+SMS+Screenshots+%2818%29.png Voice Search and Assistants - Voice Authentication & Security VoiceAuth0, the authentication technology underpinning Ameniti Voice, offers customers a secure, voice-based and hands-free login. 100% reliable and instant, our technology is independent of mobile network and coverage, eliminating SMS costs for both you and your customers. It also eliminates the need to divert voice users to a login page on your website or app, and allows them to complete transactions securely and hands-free. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1632507712148-UXT15MP9XH3FQTJ4WMZ3/internet-3484137_640.jpg Voice Search and Assistants - Easy Implementation, Integration and Scalability We build all the voice content you need to serve and sell, utilizing simple business information to build your presence. Ameniti Voice offers unlimited, seamless integrations with current communication strategies, as well as with existing technology, including CRMs and e-commerce platforms Once your brand’s voice has been created, Ameniti can be adjusted and scaled, with voice updates deployed immediately to add new ways to keep your customers engaged. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/1631808819425-GMV8JSECWJEGEFEXHLRP/Screenshot+2021-09-06+at+11.38.37+AM.png Voice Search and Assistants - Humanlike, Dynamic Conversations Ameniti Voice relies on advanced AI-powered technology built on Natural Language Processing, advanced machine learning, and neural text-to-speech (TTS) to make sense of a user’s input and support a natural dialogue. As a result, Ameniti Voice provides highly personalized, fully conversational answers, while staying consistent with your company's messaging and business processes, in natural-sounding voices. https://2020.ameniti.com/ai-solutions-hospitality daily 0.75 2023-03-16 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/e3252ebc-9523-4e9b-a4f2-81309b667706/Reservation+Date+Change+Gif.gif AI for Hospitality - PMS Automation AI automatically manages your existing PMS based on guest needs and your hotel's business preferences. Ameniti's comprehensive PMS suite gives you the option to automate your choice of important day-to-day tasks:* Making and modifying direct bookings Converting OTA reservations to direct bookings Upselling Early check-in with potential upgrade Remote check-in and checkout Upgrades Room changes Housekeeping requests In-room dining orders Concierge Services Late checkout Promoting positive reviews with Sentiment Analysis *Don't see what you need here? We'll develop a custom automation in days. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/ffba1ed9-4993-4f35-9bcf-9cc57a95e430/Image+for+website+%282%29.jpg AI for Hospitality - Unified Communication Automated communication meets agents in a single, unique space for consistent, all-channel hotel management. SMS | Email | OTA Messages | Social | External Calls | Internal Calls | AI Assistants Automatic Ticketing for those inquiries that need staff follow up. Business Intelligence uses data to optimize your business. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/a97d9bf5-483d-41a9-aad3-44041654baf4/Foto+Revenue.jpg AI for Hospitality - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/99653d6d-8309-4b31-b61a-31b223e8f331/check-in%2Btransparent.png AI for Hospitality - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/a4df9bef-72a0-40b3-a778-f6feabb4a66b/Aimbridge-Case-Study.png AI for Hospitality https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/c06652eb-bb36-4926-8bcb-348101015a21/CIM-Case-Study.png AI for Hospitality - Personalized Service https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/acae36c4-7510-40e8-ad71-c9f6d0f3f215/MCR-Case-Study.png AI for Hospitality - Prevent Cancelations https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/fc1ac756-afda-4080-83b4-a6323a1bbda8/YOTEL-Case-Study.png AI for Hospitality - Cut Costs https://2020.ameniti.com/txt/ecommerce daily 0.75 2022-09-22 https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/ca5a7163-91a2-4306-be8d-6c3b03c5e848/SaySo1.png Ameniti for eCommerce - Ameniti talks with your customers to save you time and money while improving satisfaction. Automate up to 90% of customer support issues, including: Answering FAQs Order tracking Refunds Returns Subscription management https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/457df437-493b-405e-aa56-d85c9ca42c5c/dollar-symbol+%281%29.png Ameniti for eCommerce - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/7270a3ca-2be3-49f0-9d7b-ec09683157e3/shopping-cart.png Ameniti for eCommerce - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ee7cfb5e0fb336912c8d453/e592e1d4-d57e-4d11-8f85-7e6fbc687e43/review+%282%29.png Ameniti for eCommerce - Make it stand out Whatever it is, the way you tell your story online can make all the difference.